Piraeus Direct Solutions S.P.

• Contact Center Services
• Consulting Services
• Software Development and Support
• Training Services

• Service and handling of inbound calls, e-mails, faxes, chat & video sessions, from existing and prospect customers, e.g. information & application for products & services, help desk, complaint handling.
• Conduct of outbound call & sms campaigns to customers, e.g. welcome calls, reactivation, sales, customer satisfaction surveys, database information update.
• Provision of consulting services for Contact Centers, e.g. Business Plan set-up, analysis of functional and technical requirements, analysis of required infrastructure, suggestion and participation in functional solutions, procedure design and construction.
• Software development and support services, e.g. design, development and management of specialized applications, computer infrastructure and MIS services.
• Provision of training seminars on:
  • customer Service via telephone & email communication
  • complaint handling
  • sales via telephone & email communication