Piraeus Direct Solutions S.P.
PIRAEUS DIRECT SOLUTIONS S.P. specializes in providing financial and telecommunications services and offers in-depth solutions in the following areas of expertise:
- Contact Center Services
- Consulting Services
- Software Development and Support
- Training Services
- Service and handling of inbound calls, e-mails, faxes, chat & video sessions, from existing and prospect customers, e.g. information & application for products & services, help desk, complaint handling.
- Conduct of outbound call & sms campaigns to customers, e.g. welcome calls, reactivation, sales, customer satisfaction surveys, database information update.
- Provision of consulting services for Contact Centers, e.g. Business Plan set-up, analysis of functional and technical requirements, analysis of required infrastructure, suggestion and participation in functional solutions, procedure design and construction.
- Software development and support services, e.g. design, development and management of specialized applications, computer infrastructure and MIS services.
- Provision of training seminars on:
- customer Service via telephone & email communication
- complaint handling
- sales via telephone & email communication